FAQ’s

Read our Frequently Asked Questions to find more about Symphony
  • How do I set the 4-hr timer?

    1) Switch the button of “On/Timer/Off” on the bottom of the candle to the timer position and you will see 4 consecutive flicks of the flames. From then on, the candle will remain for 4 hours and then automatically off for 19 hours.
    2) Press the button of ‘Clock’ on the remote and you will see 4 consecutive flicks of the flames. From then on, the candle will remain for 4 hours and then automatically off for 19 hours.

  • Is the candle made of real wax?

    All our candles are made of real wax, however, some of the pillar bodies are embedded with different materials, like dried maple and cedar bark. For the details product description, please refer to the specific candle features section.

  • Is the swinging leaf replaceable?

    No, the swinging leaf is not replaceable.

  • Can I leave the candle on?

    Yes, the candle is made of inflammable materials, and embedded with innovative flameless technology that makes it safe to keep on as long as you would like to.

  • Why should I choose Symphony?

    Symphony’s flameless candles provide ambiences to your home decor with different designs. Muti-functional remote control on brightness, time and Rhythm-Reactive function and On/Off, creates innovative assimilation with your styles, which provides a warm and relaxed atmosphere with lifelike flames at the same time.

  • How do I control the brightness of the flames?

    Press the button with a larger ‘Fire’, the flames will apparently glow brighter and bigger
    When you press the button with a small ‘Fire’, the flames will considerably glow dimmer and smaller.

  • How do I use the Rhythm-Reactive mode?

    Press the button with ‘Headphone’, the flames will then move according to the volume of sound it hears, to glow brighter, bigger, dimmer or smaller, in a dynamic way.
    To turn off the Rhythm-Reactive function, press the button with the prohibition of ‘Headphone’, the flames will become static and return to normal mode.

If you got more questions, start from Instruction Manual for more details.

Contact Us

We supply retailers and distributors globally. Let us help you to find our business partners in your regions.

  • H.K (Headquarter)

    Vitelic Technology (International) Limited

    info@symphonycandle.com
    +852 2690 3531
    Flat R, 11/F., Valiant Industrial Centre,
    2-12 Au Pui Wan Street, Fo Tan,
    Shatin, N.T.,
    Hong Kong
    Get directions

    If your region isn’t available, please send us an email request info@symphonycandle.com


  • U.S

    VizSemi LLC

    lily.wang@vizsemi.com
    +1626-5661189
    1518 Mccabe Way, West Covina
    CA 91791, U.S.A
    Get directions

    If your region isn’t available, please send us an email request info@symphonycandle.com


  • Taiwan

    ABRIAN KWAN HO Trading Co. Ltd.

    Chi688689@gmail.com
    +886 909 622 298
    Rm.8, 2F., No.6, Ln.256,
    Sec.2, Xitun Rd., Xitun Dist.,
    Taichung City 407428, Taiwan (R.O.C.)
    Get directions

    If your region isn’t available, please send us an email request info@symphonycandle.com